terms and conditions
Below you can consult all the terms and conditions of the website; please read them carefully before purchasing. Note that by purchasing one of our products you are agreeing to all the terms and conditions described below.
OWNERSHIP TERMS
The Kali Jewellery brand is a nationally registered trademark with the INPI (National Institute of Industrial Property). All jewelry is designed, studied, and constructed by the author, Maria Catarina Fernandes.
Kali Jewellery reserves the copyright and other property rights relating to the products and content in general present on this platform. Therefore, any copying, transfer, or use of any content from this website is not authorized without prior contact and consent.
MATERIALS
All pieces are made of 925 sterling silver or brass with a 925 sterling silver prong. In addition to their original colors, they may have other finishes, namely patinas.
PRICES
The prices of jewelry available in the Kali Jewellery online store include tax at the rate in force in Portugal (VAT of 23%, the rate imposed until now).
Kali Jewellery reserves the right to change the price of items or services and conditions of its online store or to run promotional campaigns at any time.
The prices of Kali Jewellery jewelry in the online store are guided by the RRP (Recommended Retail Price) recommended by the author Maria Catarina Fernandes. This may not correspond to the RRP of other commercial outlets that sell the items; this possible difference is beyond our control and depends on the pricing policies of each commercial space.
QUALITY GUARANTEE
All pieces are made using manual and traditional processes and are handcrafted. Therefore, there may be slight differences between the final piece you will receive and the one shown in the online store photograph. We appreciate your understanding, as this is a handmade product.
ORDERS/PURCHASES
By placing an order, the customer assumes and accepts the general terms and conditions of sale, the prices, and descriptions of the items requested.
Online purchases can only be made for member countries of the European Union, for practical reasons and legal ease. However, you can place an order for anywhere in the world; simply send us an email indicating the product references you wish to purchase and stating your intention to order and purchase. We will respond as soon as possible indicating the next steps for payment and shipping.
STOCK
We strive to ensure that all jewelry presented in the online store is available for quick delivery, 3-5 business days. However, being a small-scale production company with manual processes, there may sometimes be stock shortages and shipping delays. If the item you are ordering is out of stock and a delay in its production is anticipated after you place your order, you will immediately receive a notification from us indicating the delay and providing a new delivery date. We will always be available to resolve any issues and expedite the entire ordering process.
PAYMENT METHODS
Orders can be paid for using Visa, Mastercard, Multibanco, Paypal, MB WAY, or bank transfer.
Kali Jewellery guarantees the confidentiality and security of data transmitted over the internet.
SHIPPING
All shipments, both national and international, will be made via CTT – Correios de Portugal (Portuguese Post Office).
Within Portugal (mainland and islands), under normal circumstances, delivery takes 1 to 3 business days. Internationally, under normal circumstances, delivery takes 4/5 business days.
Shipping costs within Portugal (mainland and islands) are €3.50. For countries within the European Union, the cost is €6.
National Territory:
The order must be delivered to the indicated address. If no one is available to receive it, it will be deposited at the nearest post office. You should receive a notification from CTT (Portuguese postal service) informing you of this situation and the deadline for collection. You must present your Citizen Card along with the CTT notification to collect the order.
If the order is not collected within the indicated period, it will be returned to the workshop, and a new shipment will only be made upon payment of new shipping costs.
International Territory within and outside the EU:
Please note that international orders to countries outside the European Union may be subject to customs duties or import taxes upon entry into the destination country. We have no knowledge of, nor responsibility for, the amount of these taxes, as they differ from country to country. In this situation, you should contact the authorities of your country for more information.
If you wish to take out insurance, you must notify us by email and pay the extra cost of this insurance, which we will indicate after consulting the available options. After the item has been shipped, Kali Jewellery is not responsible for the loss of the order.
WARRANTY
According to Portuguese law, all items have a 2-year warranty from the date the purchase invoice is issued. The author/brand is not responsible for lack of care, improper use, or negligence.
EXCHANGES/RETURNS
Within 30 days of shipment, exchanges are possible provided the item is in the same condition as when purchased and the purchase invoice/warranty certificate is presented. We therefore recommend that if you wish to exchange, you keep the order in its original packaging along with the document. Exchanges are only permitted for an item of equal or greater value; in the latter case, the difference must be paid.
If the exchange is due to a defect in the items or an error on our part, Kali Jewellery will cover the shipping costs associated with resending the items.
If you wish to make an exchange, please send an email as soon as possible to kali.designs@gmail.com stating your intention and reason for the exchange. We do not accept returns.
REPAIRS
For any repair and maintenance issues, please contact Kali.designs@gmail.com and explain the problem.
POINTS OF SALE
It is possible to purchase Kali Jewellery jewelry at other retail outlets. However, the sales and pricing policies of these establishments have nothing to do with the policies of our online store.
Kali Jewellery is not responsible for any issues related to the purchase of the designer's items in a commercial space other than its own. For any questions, you should always contact the store where you purchased the item.
If you have any questions or complaints about any matter outlined in the Terms and Conditions of the Kali Jewellery online store, you can contact us via email at kali.designs@gmail.com
CERTIFICATION AND AUTHENTICITY
Kali Jewellery is made from various materials, including the precious metal 925 silver. All silver jewelry is certified by the INCM Assay Office (https://www.incm.pt/portal/index.jsp), where the precious metal percentage of the alloy is determined and the legal fineness of the metal is certified. This certification is done by applying the hallmark along with the responsibility mark, manufacturer's mark, or equivalent.
The INCM Assay Office certification process only applies to pieces weighing 2g or more.
If there is any doubt about the authenticity of the certification marks, the buyer can use the services of the Assay Offices to verify the authenticity of the metal.
Table of Assay Office Marks of INCM
On the Bank of Portugal's website you can consult the daily quotation of gold, silver, platinum and palladium, in accordance with the provisions of subparagraph a), paragraph 1 and paragraph 2 of article 63.
https://www.bportugal.pt/?mlid=219
BUSINESS LICENSES
Kali Jewellery holds the title of Jewelry Retailer (without establishment), No. T3303.
INTELLECTUAL PROPERTY
The Kali Jewellery website and the content available on it are protected by copyright laws and may not be copied or reproduced, including text, logos, graphics and images from the Kali Jewellery website, unless expressly permitted.
By purchasing from Kali Jewellery you agree to all the Terms and Conditions indicated above.